Terms & Conditions

 

Terms & Conditions

These Terms & Conditions apply to all purchases and use of the website operated by Sarah & David Vancouver.
By placing an order through our website, you agree to be bound by these Terms & Conditions.

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements made through our website. By completing a purchase, you confirm that you have read, understood, and accepted these conditions.

2. Product Information

We make every effort to display our products as accurately and clearly as possible, including descriptions, images, and pricing. However, minor variations, typographical errors, or inaccuracies may occur.

We reserve the right to correct any errors or inaccuracies at any time without prior notice.

3. Orders & Payment

  • Orders are processed only after full payment has been successfully received.

  • Available payment methods may vary depending on the customer’s location.

  • Customers are responsible for ensuring that their chosen payment method is valid and authorized.

We reserve the right to refuse or cancel an order if payment authorization fails or if fraud is suspected.

4. Processing & Delivery

  • Order processing time: 1– 4 business days

  • Estimated shipping time: 3–8 business days, depending on destination and logistics

  • Orders are shipped directly from our international suppliers, which allows us to offer competitive pricing and a wide product selection.

Delivery times are estimates and may vary due to external factors such as customs processing, carrier delays, or peak periods.

5. Returns & Cancellations

All return requests and conditions are governed by our separate Return & Refund Policy.
Please review that policy carefully before submitting a return request.

6. Liability

  • We are not liable for loss, theft, or damage once tracking information confirms delivery to the address provided by the customer.

  • Customers are responsible for providing accurate and complete shipping information at checkout.

  • Address changes must be requested within 24 hours of placing an order.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, designs, and layout, is the intellectual property of Sarah & David Vancouver and may not be copied, reproduced, or used without prior written consent.

8. Complaints Procedure

If you have a complaint or concern, please contact us by email. We are committed to providing excellent service and aim to respond within 5 business days.

Email: info@sarahdavidvancouver.com

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Canada, without regard to conflict-of-law principles.

Contact Information

Company Name: Sarah & David Vancouver
Email: info@sarahdavidvancouver.com

Opening Hours:
Monday – Saturday: 09:00 AM – 05:00 PM
Sunday: 10:00 AM – 05:00 PM