Shipping & Delivery Policy

 

At Sarah & David Vancouver, we aim to deliver your order as quickly, accurately, and efficiently as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

All orders are processed within 1–4 business days.
Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to follow your shipment.

Please note that processing times may vary during peak periods or promotional campaigns.

Estimated Delivery Time

The estimated delivery time is 3–8 business days, depending on your location and the shipping carrier.

Delivery times are estimates and may be affected by factors beyond our control, such as:

  • Customs inspections

  • Carrier delays

  • Holidays or peak shipping seasons

We appreciate your patience in such cases.

Shipping Method & Origin

All orders are shipped directly from our international suppliers.
As a result, shipments may originate outside of Canada, and customs or import duties may apply depending on your country of residence.

Any applicable customs fees, import taxes, or duties are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated and displayed during checkout.
Rates may vary based on:

  • Package weight

  • Destination country

  • Selected shipping method

All shipping fees are clearly shown before you complete your purchase.

Responsibility for Delivery

  • Once tracking information confirms that an order has been delivered to the address provided at checkout, responsibility for the package transfers to the customer.

  • Customers are responsible for ensuring that their shipping address is accurate and complete.

  • Any address corrections must be requested within 24 hours of placing the order.

We are not liable for delays, loss, or misdelivery caused by incorrect address details provided by the customer.

Contact Information

If you have any questions regarding shipping or delivery, please contact us at:

Company Name: Sarah & David Vancouver
Email: info@sarahdavidvancouver.com

Opening Hours:
Monday – Saturday: 09:00 AM – 05:00 PM
Sunday: 10:00 AM – 05:00 PM